They expect the implementation of the Draft Law on the National Single Counter System, which envisages the establishment of a centralized digital portal for the import, export and transit of goods to begin on 1 January 2027.
It means that the functioning of the system that will consolidate all procedures related to customs operations and decisions of the competent authorities, with the aim, as stated, of speeding up trade flows and reducing administrative barriers, will be regulated by this law.
Particularly, external users – companies, small businesses, individuals and state administration bodies – will be able to electronically submit applications, supplements to applications and other documents via the system. From the other side, the portal will receive and process submitted applications from internal users, namely competent authorities, manage their documentation exchange with other internal users and issue decisions in electronic form. The system will automatically record every decision, application or accompanying data, with a unique reference number for case identification.
The Customs Administration under the Ministry of Finance will operate the system, while all authorities involved in issuing decisions will have to align their information systems and ensure connectivity with the central portal.
According to the draft, there will be specific agreements concluded between the operator and internal users, as well as strict security measures, ranging from data storage in the state data center to mandatory backups and protection against cyber threats.
Also, the system will store documents, applications and decisions for ten years, and give the users the chance to pay fees and charges electronically, as well as receive certificates and notifications about the status of their cases automatically.
There are monetary fines previewed in the draft law for both internal and external users who fail to comply with obligations related to system connectivity, archiving or document exchange.
Legal entities will have to pay fines between 200,000 and 2,000,000 dinars, while responsible individuals – between 50,000 and 150,000 dinars.
As the explanatory notes claim, the National Single Window System will help increase efficiency and transparency, reduce business costs and ensure the smooth functioning of international trade in line with European and global standards.
NH Logistics SER has been offering IOR Importer of Record and EOR Exporter of Record services since 2001 and is a market leader in Serbia and Eurasia, supporting many clients with their import/export shipments.
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