Importer of Record (IOR): An authorized person or entity that takes responsibility for an import. (e.g. the person or business putting their name on the shipping paperwork as the consignee or importer.) This is typically also the party that is responsible for completing the necessary documentation and paperwork for the shipment to clear customs.

Another common definition in the logistics industry is: the person or entity putting their name or company name on the import paperwork

The countries where NH Logistics has offices are often considered “complex markets” because executing an import into those destinations often requires more than just operating a valid business entity.

Meaning, in addition to having a business entity, there are different import authorizations, licenses, and permits that need to be obtained prior to the shipment being imported (which vary based on the destination.)

But these complex markets are where we as IOR providers have found our niche – we provide companies the expert services needed to simplify the international supply chain.

So, if you’re looking to import into any country where we have offices (Russia, Belarus, Ukraine, Kazakhstan, Azerbaijan, Uzbekistan, Moldova), we highly advise that you speak to a specialist of our company prior to shipping.

Here are questions you should ask yourself before deciding whether you need to work with an IOR:

  • Do you know if any import permits and licenses are required and if there are, will you be able to procure them on your own?
  • Can you properly classify your equipment with an HS Code and ECCN number?
  • Can you identify the country of origin, material composition, or electrical specifications of each device in your shipment?
  • Can you take responsibility of the equipment during the import process and answer any questions that may arise during customs clearance?

If you answered no to any of the questions above, it’s best to discuss your exact project details with our IOR specialists.

The IOR is Directly Responsible For:

  • Paying duty/taxes upon importation.
  • Filing specific declarations with various government agencies upon importation or exportation.
  • Obtaining any licensing, certification and authorizations to export if required for a commodity; in many cases before exportation to the destination country location.

These essential IOR/EOR requirements are some of the keys to ensuring fast, smooth and reliable importing and exporting worldwide.

What do IOR service providers do?

Generally speaking, IOR providers are companies that provide services relating to the import side of a shipment – including but not limited to – acting as the Importer of Record, procuring the necessary paperwork, applying for the relevant import permits, and arranging for customs clearance.

The IOR provider you choose should be an expert on the commodity you’re looking to ship and should also be able to provide any additional logistics & compliance services you may need.

Unless you have experience shipping internationally, you shouldn’t hire one provider for IOR services and another for freight and custom clearance services. This is because coordinating between multiple providers is risky and drastically increases the likelihood for them to make operational and documentation mistakes.

To minimize the mistakes caused by mismanaging multiple vendors, our clients typically hire us to provide IOR services and also rely on us to manage the following:

  • Advise on whether IOR services are needed
  • Evaluate the import feasibility based on hardware conformity, encryption, and local rules
  • Analyze the bill of materials to compile a list of requirements for a successful import
  • Harmonize the HS codes for each item in the shipment
  • Provide a fully owned NH Logistics trading company that fulfills the above list of import requirements on behalf of our clients
  • Manage the door to door logistics and customs brokerage services to execute a successful deployment

Importer of Record services for technology hardware

Importing technology hardware is absolutely different from importing any other type of commodity. Each country has its own import regulations that vary based on the hardware-specific part #, ECCN classification, and HS code.

Furthermore, technology hardware is high-valuemission critical, and fragile. If anything goes wrong during the shipping or import process, a lot of additional time and resources will be needed to send replacement hardware.

These various reasons are why you will almost always need to hire an IOR when shipping technology hardware to any of the countries where NH Logistics has offices.

To manage these complex permits and import requirements, companies utilize our services as IOR, compliance, and logistics services to swiftly, seamlessly and securely deploy IT Equipment globally.

However, NH Logistics is not limited to being IOR for technology hardware only; we import a great variety of goods such as equipment for making beer, the interiors for restaurants and ice cream parlors, production lines for bakeries, agricultural equipment etcetera.

We are trusted by international companies since 2001

Please describe in detail the service you want to apply for. We are here to support you!

You can place an inquiry through info@nh-logistics.com to receive an initial consultation.