The implementation of the Draft Law on the National Single Counter System, which envisages the establishment of a centralised digital portal for the import, export and transit of goods, is expected to begin on 1 January 2027.
This law regulates the functioning of the system that will consolidate all procedures related to customs operations and decisions of the competent authorities, with the aim, as stated, of speeding up trade flows and reducing administrative barriers.
The system will enable external users – companies, small businesses, individuals and state administration bodies – to electronically submit applications, supplements to applications and other documents. Internal users, namely competent authorities, will receive and process submitted applications via the portal, exchange documentation with other internal users and issue decisions in electronic form. Every decision, application or accompanying data will be automatically recorded, with a unique reference number for case identification.
The system operator will be the Customs Administration under the Ministry of Finance, while all authorities involved in issuing decisions will be required to align their information systems and ensure connectivity with the central portal.
The draft also prescribes the obligation to conclude specific agreements between the operator and internal users, as well as strict security measures, ranging from data storage in the state data centre to mandatory backups and protection against cyber threats.
Documents, applications and decisions will be stored in the system for ten years, and users will be able to pay fees and charges electronically, as well as automatically receive certificates and notifications about the status of their cases.
Penalty provisions
The draft law envisages monetary fines for both internal and external users who fail to comply with obligations related to system connectivity, archiving or document exchange.
For legal entities, fines are set between 200,000 and 2,000,000 dinars, while responsible individuals may be fined between 50,000 and 150,000 dinars.
According to the explanatory notes, the aim of the National Single Window System is to increase efficiency and transparency, reduce business costs and ensure the smooth functioning of international trade in line with European and global standards.
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